Frequently Asked Questions
Everything you need to know about your Cannons UK order and products.
What is the standard delivery time for orders within the UK?
Most orders are processed within 24 hours and delivered within 2-3 working days. For larger items like gymnastics mats or heavy gym flooring, we use specialized couriers which may take 3-5 working days.
Do you offer international shipping?
Yes, we ship many of our products worldwide. Shipping costs and delivery times vary by destination and package weight. Please contact our support team for a custom quote on international freight.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain personal protection gear cannot be returned once opened unless faulty.
Are your gymnastics mats suitable for professional club use?
Absolutely. Cannons UK is a leading supplier to schools, leisure centers, and gymnastics clubs. Our mats meet high-density safety standards and are designed for heavy commercial use.
How do I clean and maintain my foam flooring or mats?
We recommend using a mild detergent and warm water with a soft cloth. Avoid harsh chemicals or abrasive scrubbing tools, as these can damage the non-slip surface of the EVA foam or PVC cover.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and fast checkout experience.